Refund Policy
At AZRAH ENTERPRISES LLP , we strive to ensure your satisfaction with our products and services. However, we understand that there may be occasions when you need to return an item. Please review our refund policy below to understand the process and conditions for requesting a refund:
1. Item Inspection and Receipt Notification:
Upon receiving the returned item, we will inspect it thoroughly to ensure it meets the conditions for a refund. We will promptly notify you of the receipt of your returned item via email or the contact information provided during the return request.
2. Refund Status Notification:
Subsequently, we will diligently assess the returned item and determine its eligibility for a refund. You will receive timely notifications regarding the status of your refund request. We will inform you whether your return has been approved or denied.
3. Approved Refunds:
If your return is approved, we will initiate the refund process as soon as possible. The refund will be credited to the original payment method used for the purchase (e.g., your bank account, credit card, or PayPal account).
4. Refund Processing Time:
The processing time for your refund may vary depending on your payment method, financial institution, and location. Typically, refunds are processed within 15 business days from the date of approval. Please allow additional time for the refund to appear in your account, as this may vary depending on your bank’s policies.
5. Conditions for Eligibility:
- To be eligible for a refund, the returned item must meet the following criteria, It must be in its original condition, unopened, and unused.
- All original packaging, labels, and tags must be intact and undamaged.
- The return request must be initiated within 15 days of receiving the product. Items that are non-returnable, such as downloadable software or personalized/customized products are excluded from this policy.
6. Return Shipping Costs:
Customers are responsible for return shipping costs, except in cases where the return is due to a product defect or an error on our part.
8. Contact Us:
If you have any questions or need assistance with your return, please don’t hesitate to contact our customer care team at info@azrahspices.com.. Our team is here to assist you and address any concerns you may have.
Please note that this return policy is subject to change, and any updates will be communicated on our website. We appreciate your trust in AZRAH ENTERPRISES LLP, and we are committed to delivering high-quality products and exceptional service. Your satisfaction is our priority